Summary: After each file is received and processed an email notification from VSP is sent which will contain a secure link to a VSP mailbox where error reports can be reviewed. Upon initial setup, the email recipient will be prompted to follow steps to register a username and password, but that is a one-time setup process.
We have provided instructions that will assist with understanding the reports that will be provided by VSP via their secure email system.
Access the secure link in the email notification and log in
Open the email to review
Review the attached report to identify any errors/discrepancies
The report will have an Current enrollment summary, in addition to listing the rejections. Typically page 2 of the attached report is where you will find a summary of the number of records with issues. Usually page 5 is where a listing of details regarding the records with errors will begin.
If you have questions with regards to the rejections shown on the report or want to work with VSP to have them corrected prior to the next file being transmitted you may contact the EDI Enrollment Integration team firstname.lastname@example.org. Once your inquiry is received VSP will assign it to an EDI Coordinator to handle. Emails are typically assigned within 24-48 hours. If it is an urgent issue call 877-396-8940 as opposed to sending an email.