Last Updated 11/2/2016
If your plan comparison for an employee looks like it is showing duplicate fields, you will want to check the following:
-Go to Benefits tab
-Select the plan
-From the left navigation menu, Benefits tab >> Benefit Summary
-Verify how many templates are listed in the "select a template" drop-down box. You want to make sure you are using the same template for all plans. If you are using more than one template to compare the plans, you will see the 'duplicate' fields.
If you need to inactivate an extra template, follow these steps:
-Go to the agency landing page >> Marketplace tab >> from the left navigation menu select "Services" and choose 'edit this template' and uncheck the 'active' box.
-Then go back to the company and verify there are no longer duplicates.
-Please note: when you deactivate a template at the agency level, it will deactivate the plan comparison tool on any company using it.
If you have multiple templates available to select by you cannot inactivate one because other agency users may be using one or the other?
-If yes, you may still be seeing duplicate values due to the fact that the other template, while not selected, has values populated on it at the plan level. If so, delete the values>>click save and verify the duplicates have been removed by clicking "Preview comparison."
Tip: We suggest you set up plans at the Marketplace by going to your agency home page and then to the Marketplace tab. Any changes you make at this level to the plan services templates will be able to be used at the company specific level.