In the event that your plans are not displaying in the enrollment window for an employee there are several items to troubleshoot?
1. Are the plans you expect to display active?
Check under the Plans tab to make sure all plans that you expect to display are active
2. Is the employee really eligible?
Make sure the employee is flagged as being eligible. To do this you can look under the employee's Benefit Summary-->Benefit Eligibility tab. If the employee is eligible you will see the Is Eligible column set to "Yes"
3. Is the enrollment window open for the employee for the benefit you expect to see?
You should be able to confirm this in the benefit eligibility page we previously reviewed. If the enrollment indicator is not set to yes, then the enrollment window may be closed. Look at the company tab for Setup -->Employee and see what configuration is being applied for the enrollment window. If this is set to 0 and your employee eligibility date is June 1st but today is June 2nd.....they will not be able to enroll and you may want to consider extending the enrollment window to 30-days