- What are you going to call your product?
- Where do users log in? Will you add our login widget to your own agency homepage?
- Are you going to segment your business by size/revenue and provide different levels of service?
- What is your roll-out strategy? Will you add companies based on renewal date, size, service?
Information you need to know before deciding what clients to implement and when
- Rolling out a perfect site with lots of content to all of your clients is not scalable
- If you do all the work for your clients they are not vested in the system and they don’t appreciate the amount of the work
- Adding plan documents and managing benefit communication on plans naturally fits with HR.
- Get them to put these benefits on the site themselves
- They will become vested in in the site if you let them
What areas will you train HR to be self-service?
- Will they be responsible for all documents that need to be loaded?
- Will they be doing adds/terms?
- Will they be running reports?
Insurance producers and HR managers must work together:
HR managers and insurance producers need to work very closely together in order to transition to a benefit administration system because each of them hold supply valuable information needed to install a benefit system. HR managers have developed classes of employees which generally drive eligibility and contributions, while insurance brokers have in depth knowledge of benefit plans such as rate calculations and benefit rounding for life or disability plans. Both parties need to work together for a successful implementation.
Considerations on selecting when to roll out an enrollment solution to a client
- Open Enrollment: This is generally the easiest time implement an enrollment solution because all employees will be updating their benefits at the same time. If it's a new group and they are only concerned about the renewal plans, you will not have to worry about uploading enrollment history.
- New Hire: This is more cumbersome because you not only have to set-up all of the plans, but you also need to add in the current elections for each plan for all the employees. (we have an import tool to help). We recommend using this method just after open season.
- Open Enrollment + New Hire: This is the most complex because you have to set-up all the existing elections + all the open season plans. Recommended to complete this only if you are replacing a system.