Note: We are currently sun-setting Advanced Payroll, and will not be taking additional requests to set up the product. Be sure to check out our Integrated Payroll product.
Issue: Employee deductions aren't being written to the correct payroll file (based on date).
Reason: Usually this is due to the carrier wash rule settings configured in plan setup. Check the plan setup and confirm that carrier wash rules are correct.
Issue: Deductions for some or all plans aren't being written to the file.
Reason: Payroll deduction codes must be entered via the company Settings tab > Payroll > edit payroll group > Deduction Codes prior to employee enrollment. If these codes are currently not there, or were added AFTER employees enrolled, they will not pull into the file.
I need to change the deduction codes for an existing plan - what should I do?
If employees are already enrolled in the plan, it is recommended that a new plan is created with the new payroll deduction codes and then all employees are moved from the old plan to the new plan.