An employee may be marked as being 'incomplete' in our system if we are missing data such as DOB, DOH or class. This information is needed for eligibility purposes as well as benefit calculations.
Where you will see this:
When you pull up the employee, you will see on the Employee Management page that the employee is 'incomplete' and we will tell you what data is missing. You can also see this incomplete status when you go to the Advanced Search link and pull up all of the employees. Next to each employee, you would see 'incomplete'.
What to do:
1. You can go into the employee record and manually add the missing data.
2. Run one of the Import reports (bottom left side of reports page). You can see who is missing data and then can add it to the spreadsheet and re-import it into the system.
If you are missing "Class", please make sure you also import the class effective date, otherwise the class effective date will default to the day you import the data. This could effect the eligibility status for an employee. For more information on this, please view the Article titled "How does class change affect benefit eligibility".
If you see you have an incomplete employee on the dashboard but pull the report and show no employees listed it is likely one of your DEMO employees. You can go to the tab Employees-->Add Demo Employee-->List Demo Employees and there you can see a complete listing of all demo employees that exist in the system. From here you could pull up each demo employee so that you can see who might be missing information.
updated: 10/18/2016 HC