Error Message: Cannot determine the termination date for a plan. (when changing an employee’s class from eligible to non-eligible)
What it means: Under a plan’s Eligibility Rules, the Termination Date is based on class and we recommend that no matter who is eligible for the plan, you always use the "all eligible employees" option or set them based on Every class. If you do not, the system cannot determine the termination date rules when an employee is moved into a non-eligible (or not selected) class.
Once the Termination rules have been corrected, you can drop the ineligible employee's plans by going to the Employees tab>Recent Activity> click on the "view +/-" where you see Employees with Ineligible Enrollments that were previously skipped and should be dropped"
This may also occur during the open enrollment closeout process when employees who had a class change earlier in the year because ineligible for their enrolled plans and the enrollments were skipped instead of dropped. During the open enrollment closeout process, the system will attempt to end enrollments for everyone in the ending plans. If the employee is in a grouping without termination rules, the process will fail. From the Reports tab > in the Audit Reports section > Enrolled but Ineligible report will list the employees and plans affected, making it easier to identify the plans with incorrect plan termination rules. Follow steps above to correct plan termination rules and complete the drop of the ineligible enrollments.