Topic: New Plan Critical Illness
Where: Plan list, select “Add a Plan”. It is listed as “Critical Illness” in the Life Insurance section.
Details: A second type of Critical Illness plan is now available to support employee enrollment in selected benefits and optional dependent coverage. This critical illness plan design is configured like voluntary life plans, supporting employee and dependent choosing benefit options, guarantee issue support, age/gender/tobacco rate tiers.
Sample Critical Illness Plan (life model)
Employee coverage options: $5,000, $10,000, $15,000, or $20,000
Spouse coverage options: $5,000 or $10,000
Child coverage options: $1,000, $2,500, or $5,000
Topic: Restrict employees over a specific age
Where: Plan setup, on Basic tab in Policy Information
Details: Prevent employees over the set age from enrolling in a plan. New Critical Illness plan and Accident plans are the only two plan types with the new feature initially. If there is no age restriction, leave the field blank on plan setup.
Topic: New error messages for voluntary life enrollment
Where: Voluntary life enrollment pages (new hire, modify enrollment, and open enrollment)
Details: Created 6 specific error messages to help user identify what may be missing from employee profile or plan configuration which is preventing system from presenting voluntary life enrollment options. Separate support article is available with recommendations for troubleshooting error messages.
- Unable to determine benefits
- Unable to determine employee rates
- Unable to determine guarantee issue amounts
- Unable to enroll in plan because salary isn’t set
- Missing rate for employee
- Missing rate for spouse
Topic: New decline reasons
Where: Employee enrollment pages
Details: Added two new decline reasons “Not Interested” and “Other” to the options an employee can select when declining a plan during enrollment.
Topic: Set new hire complete
Where: On Management Page for an employee, in the lower right section called "Actions" there is a new link called "Set New Hire Complete"
Details: Employees typically only have one enrollment period at a time, either new hire or open season enrollment. Occasionally, the two periods overlap and the system will require new hire enrollment be complete prior to making the open season enrollment available. In some cases, the employee is prevented from completing the new hire enrollment, but still needs to proceed to the open enrollment. Use this new tool to force the new hire enrollment complete date.