What are 3rd party apps?
3rd party app products use IFrame or Widget technology to directly integrate with our partnered carriers' enrollment platforms. The direct integration provides real-time enrollment and underwriting, and also shares employee and dependent data between the two systems to create a seamless enrollment flow.
With 3rd Party Apps, the carrier is the system of record. That means that all benefit effective dates, benefit amounts and deductions are calculated at the carrier and then passed to EN to store on the employee record. The eligibility rules established in EN only dictate when the New Hire or Open Enrollment links are available.
Understanding the Jargon
Web Service or API: How the two systems communicate.
Shell: The account within the carrier's platform.
Plug-in: The pieces needed to setup and connect the two systems (EN and carrier).
Bridge: The handshake that occurs to go from one system to another.
IFrame / Widget Technology: Method of embedding content from one source into another source.
How Does It Work?
The ee (or enroller if setup as enroller only) begin the enrollment process in EN. Once the ee lands on the 3rd party app page in the enrollment flow, they are presented with a button that will open up the app. When clicked, EN sends ee and dependent demographic info over to the carrier and the carrier's platform displays on-screen via IFrame. This is what we refer to as bridging over to the carrier's platform. The carrier's platform presents enrollment options, underwriting questions, required disclosures, etc. Once the enrollment is completed in the carrier's platform, the enrollment information is returned to EN and stored on the ee's record. This is what we refer to as bridging back to EN.
3rd Party App Support Model
As stated in EN's ongoing support model, we provide direct support to Premier Users of our licensed agencies only. This same model also applies to 3rd party app products. For security reasons, we do not provide direct support to carrier contacts and/or enrollers. All setup and enrollment questions, issues and errors should be directed to your agency's Premier User, who can then submit a ticket and/or call our support team. If necessary, we will escalate items internally and directly reach out to our carrier integration contacts for troubleshooting.
Agency/Admin users are responsible for coordinating with our partnered carriers to request a plug-in with EN. Once the plug-in is complete, the carrier will send out a setup form/implementation email that is used to setup the plug-in pieces and products/plan builds. EN is not responsible for any of these setup pieces.
For additional information on EN's ongoing support model, you can refer to the following article: Ongoing Support Model
Can the Enrollment Editor be used to modify dates/costs with 3rd party enrollments?
No. The partner system is the system of record. Employee Navigator is simply displaying the enrollment data provided by the carrier. If an enrollment appears incorrect, changes should be made in the partner system and then brought into EN through the bridge/sync. Changes made in EN do not transmit to the partner system, therefore modifications made using the Enrollment Editor don't actually change the coverage as far as the carrier is concerned.
Any changes made to third party enrollments with the Enrollment Editor is at best a temporary change. An enrollment ended/changed in EN will be reinstated on the next bridge/sync unless the change is made in the partner system too.